To ensure that your package is properly delivered and that you receive your package within a timely manner, please verify that your address is correctly entered and includes all relevant and required information.

PROCESSING

At Arcanus Nails, each set of nails is meticulously handcrafted to ensure the highest quality and unique design. Due to the custom nature of our products, our production and shipping process takes 5-8 business days before your order is dispatched.

We appreciate your patience and understanding as we craft your perfect set. 

TRANSIT TIME

Once your order has shipped, you can expect delivery within 5-7 business days, depending on your location. We ship via a variety of carriers to ensure reliable and timely deliveries.

TRACKING

You're able to track your package every step of the way. Once your order ships a shipping confirmation email, which includes your tracking details, will be sent to the email address associated with your order.

DELIVERY ISSUES

1. Not receiving order

• If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; check your order to ensure the shipping address provided was correct. If the address provided was correct, contact your local post office responsible for delivering the package immediately. They will be able to assist you in recovering your package. 

2. Can I change my shipping address after placing an order?